Privacy Policy

At xComply, we are committed to protecting your personal information and safeguarding it in every transaction, at every level of our organization. We are responsible for personal information that we hold and have designated individuals to be accountable for our compliance with applicable privacy and data protection laws.

This privacy policy explains our general privacy practices that apply to the personal information we obtain about you, how we use and share that information, and the steps we take to secure that personal information. We also provide information about how we can be contacted if a question arises about our privacy practices.

This privacy policy is designed to meet the standards set out in Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), including the ten principles set out in the Canadian Standards Association Model Code for the Protection of Personal Information, provincial privacy legislation, and other applicable privacy and data protection laws.

Principles of Privacy Protection:

1.Accountability

2.Identifying Purposes

3.Consent

4.Limiting Collection

5.Limiting Use, Disclosure, and Retention

6.Accuracy

7.Safeguarding Personal Information

8.Openness

9.Customer Access

10.Handling Complaints and Suggestions

We always collect, use, and disclose your personal information in a fair and lawful manner that complies with applicable privacy and data protection laws.

What is Personal Information?

Personal information is information that can identify you as an individual. This includes your name, home address, home phone number, gender, date of birth, language preference, email address, credit card information, bank account information, account information with us, IP address, or social media username or identification.

Information about your business title, business address, business telephone number, and business email address or fax number is not considered personal information.

Collection and Use of Your Personal Information

We collect personal information directly from you, indirectly from third parties, and as permitted by applicable law. xComply limits the information we collect about our customers and potential customers to what we need for internal business purposes only.

The type of information we collect about you depends on the nature of your interactions with us. For example, if you:

• Sign up to purchase our services, we collect your name, contact details, address, and other necessary information to provide access to our websites or services.
• Submit a request via email or our website, we collect your email address, IP address, location details, and any information you include in the request. We use this to acknowledge and respond to your inquiry.
• Request information about our services or make a support request, we collect your name, address, phone number, fax number, and/or email address for sales, support follow-up, or marketing materials (if specifically requested).
• Request us to process a payment, we collect your name, credit card number, and other details required to verify the transaction. We restrict access to credit card information, and credit card numbers are not provided to merchants. In the event of a customer complaint or chargeback, transaction information may be shared with the merchant, bank, or card issuer.
• Apply for a job with us, we collect the information you include in your application, such as your cover letter and resume.

We may also collect and use your personal information based on our legitimate business interests, such as:

• Gathering anonymized statistical information regarding customer use of our websites or services.
• Detecting, preventing, or investigating security breaches or fraud to protect our business.

Before collecting information from third parties, such as credit bureaus, or using your information for any other purpose beyond those stated above, we will obtain your consent.

Providing us with your personal information is always your choice, and you may withdraw your consent at any time. However, some services and website features require certain information. Choosing not to provide personal information may limit your ability to access those services or features.

What is a Cookie?

A cookie is a small data file that may be stored on your computer’s hard drive when you visit our websites. On the xComply website, cookies are used to enhance functionality, improve navigation, and provide a more efficient user experience. Cookies cannot view or retrieve data from other cookies, nor can they capture files or data stored on your computer.

How We Use Cookies:

• User Authentication – Cookies help authenticate login details so users can enter and leave our website without having to re-enter the same information repeatedly.
• Session Tracking – The server stores user page activity information so you can easily pick up where you left off.
• Remarketing & Retargeting – We use cookies to monitor website visits and advertise to users on various platforms.
• Google Analytics – xComply uses Google Analytics to collect anonymized data on how visitors interact with our website. This data helps us improve the user experience and tailor content based on user behavior.

Our cookies do not collect or store personal information, meaning they cannot be used to identify you. For an overview of Google’s privacy policy, click here.